Refund policy

We want you to love your Heated Shawl. If something isn't right, here's how returns work.

Return window. You can request a return within 30 days of delivery.

Eligibility. Items must be unused, unwashed and in their original condition and packaging, with all included parts. Power banks aren't included with the shawl and can't be returned to us.

How to start a return. Contact us through our Contact page with your order number and the reason for the return. We'll reply with instructions and the return address. Returns sent without approval may not be accepted.

Return shipping. You pay return shipping unless the item arrived damaged, defective or wrong. Original shipping charges are non-refundable. Please use a trackable service.

Damaged, defective or wrong items. Contact us within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including shipping.

Refunds. Approved refunds go to your original payment method within 10 business days of us receiving the return.

Exchanges. Return the item and place a new order once the return is approved.